Contact

CONTACT INFORMATION

Store Name: Pawlix

Email Support

support@

Pawlix.shop

Customer Service Availability
Monday – Friday: 8:00 AM – 7:00 PM (UTC)
Saturday: 9:00 AM – 2:00 PM (UTC)
Sunday and Public Holidays: Closed

Response Time
All inquiries are typically answered within 24–48 business hours. During promotional campaigns, holidays, or high-volume periods, response times may be slightly extended.

For Faster Assistance Please Include:

* Full name used at checkout
* Order number
* Detailed explanation of your request
* Photos if reporting damaged, defective, or incorrect items

Pawlix provides customer support exclusively via email to ensure secure, documented, and traceable communication regarding orders, payments, shipping inquiries, and return requests.